Privacy Policy

Information we collect

When you use Trip Captain, we may collect the information you provide in a free or paid planning brief, including your name, email address, phone number, departure city, travel dates, budget, travel party, children’s ages, transportation preferences, lodging needs, loyalty programs, accessibility considerations, and other travel preferences.

If you ask us to email your free Dad Vacation Game Plan, we collect your first name and email address along with your Challenge answers. If you ask Collective Atlas to price, plan, or book a trip, we also keep the trip details you give us (for example travel timing, party size, departure city, and budget) so we can respond to that request.

We also receive basic technical and security information needed to operate the website, such as request data, device or browser information, and records necessary to prevent abuse and troubleshoot service problems.

Payments

Payments are processed by Stripe. Collective Atlas does not receive or store your full card number. Stripe may collect payment, billing, fraud-prevention, and transaction information under its own privacy terms. We retain transaction references, payment status, purchased plan level, and the checkout email so we can fulfill the order and provide support.

Accounts and plan storage

A paid purchase creates a Trip Captain customer record tied to the checkout email. When you choose to access My Plans, ChatGPT sign-in verifies your identity and allows the site to match the verified email to paid plans. Do not use someone else’s email at checkout or attempt to access another person’s plan.

How we use information

• Email the free Dad Vacation Game Plan you request.
• Respond to trip, pricing, planning, and booking requests, and keep a record of each request so we can follow up about that trip.
• Send marketing emails (family travel deals, trip ideas, and planning tips) only if you opt in with the separate checkbox.
• Generate the free vacation direction and Dad Score.
• Research, prepare, deliver, and revise a purchased Hero Plan.
• Communicate about payment, delivery, questions, booking help, or customer support.
• Maintain customer accounts and prevent unauthorized plan access.
• Operate, secure, troubleshoot, and improve the service.
• Meet legal, accounting, and payment obligations.

Emails we send

Emails you request, such as your Game Plan, a confirmation that we received your trip request, our replies about that trip, and Hero Plan delivery messages, are sent because you asked for them. Requesting one does not sign you up for marketing. Marketing emails are sent only if you check the optional box that says so. Every marketing email includes an unsubscribe link, and you can also unsubscribe by emailing travel@collectiveatlas.com. Unsubscribing from marketing does not stop messages about a request or purchase you made.

Service providers

We share information only when needed to operate the service. Providers may include our website hosting and storage platform, Stripe for payments, OpenAI for optional ChatGPT identity verification, FormSubmit for delivering a paid intake to our business email, Brevo for sending email and keeping our customer and trip-request records, and travel suppliers when you separately authorize booking assistance. Each provider handles information under its own terms and security practices.

Data selling and advertising

Collective Atlas does not sell customer personal information. We do not provide trip briefs to third parties for their independent advertising. We use first-party measurement of public page views, free-plan completions, checkout starts, and confirmed purchases. A random identifier in browser session storage groups activity within a browser tab and may connect checkout to that session. When you first arrive, we also save in your browser’s local storage the page you landed on, the referring site’s hostname, and any campaign tag in the link. This stays in your browser and is sent to us only if you submit a form, so we know which channel brought you. We don’t save it when your browser sends Do Not Track or Global Privacy Control. Analytics events contain the public page path and referring hostname, without trip answers, contact details, IP addresses, or full referring URLs. We do not use advertising cookies or cross-site tracking. We honor browser Do Not Track and Global Privacy Control signals for optional event collection. Payment and order records remain necessary to deliver purchases.

Retention and deletion

We retain paid-plan and transaction records as long as reasonably necessary to deliver plans, provide account access and support, maintain business records, resolve disputes, and meet legal obligations. We keep Game Plan requests and trip-request records while we’re helping you and for up to 24 months after your last request or reply, unless you ask us to delete them sooner or we need to keep a record for a booking, accounting, or legal reason. You may request correction or deletion of eligible information by emailing travel@collectiveatlas.com. Some payment and business records may need to be retained.

Children’s privacy

Trip Captain is intended for adults planning family travel. We may receive children’s ages and travel needs from a parent or guardian, but children should not submit information or create accounts themselves.

Security

We use reasonable administrative and technical safeguards, including hosted payment processing, verified sign-in for private plans, restricted access, and payment-confirmation checks. No online system can guarantee absolute security, so customers should avoid submitting unnecessary sensitive information.

Contact

Privacy questions and requests can be sent to travel@collectiveatlas.com.